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Business Process Outsourcing

Business Process Outsourcing

The Customer Service Contact Center is the Point which links People together. Our Excellent people here will provide the ‘Best Working Practice’ for our customers.

There is an increase trend by many large corporations to engage Outsourcing services nowadays in order to gain better efficiency in business operations and to ensure better progress and strengthen competitiveness. Index Okinawa has started to play an active role in providing leading companies and government agencies with outsourcing services, with our service objectives to improve their business performance in the market place. We look into strengthening our customers’ competitive edge and ensure that we anticipate their needs by supporting them in their business operation.

At Index Okinawa, we integrated 5 keywords together for all problem solving.

イInbound (Incoming duties)

We represent our customers at our Customer Service Contact Center by approaching their existing and new Customers to inform things like products information or making courtesy calls over the phone. Our regular direct communications with their customers strive to establish long stable relationships with them and at the same time assist our customer to increase in sales.

Outbound (Outgoing duties)

Our Customer Service Contact Centers at Index Okinawa represent our customers to organize campaigns and acts as system helpdesks over the phone. Our experienced Customer Service Personals are trained to provide superior quality service to the end users with cost savings benefits gain from outsourcing services.

バBack-Office Job services

At Index Okinawa, our Customer Service Contact Center is providing back-office operation services by assisting our customers in various functions including accounting, finance, general administration, personnel, legal and corporate planning. Our outsourcing team undergoes a series of brainstorming and business analysis to clarify all problems and improve all job processes and thereafter providing our customers with a system development plan.

Provision of High Qualitative Consultation Service at Front Line

As Index Okinawa is responsible for acting as the face of our customer’s companies by contacting their customers directly, we need to be equipped with CSR's skills and high quality. At Index Okinawa, in order for our customers to trust and have confidence with our Customer Service Contact Center, we have recruited a pool of excellent trained People to serve them continuously.

Assurance of Safe, Superior and High qualified Facilities

Internet Data Center (iDC) is making use of the accumulated know-how and in the case of earthquakes, typhoons and other natural disasters, back-up electricity supply and all other possible measures at our operation center is ready to ensure that the overall system is running orderly.

Disaster
Earthquake, Water Leakage, Fire, Thunderbolt, Wind-resistance Measures.
Crime Prevention and Security
With the introduction of space-sensors and working closely together with Security Companies, we are in the bargaining edge to detect and provide strict monitoring security system that will thoroughly assist to prevent any Crime Invasion.
Electric Power Supply
Our strong back-up system is being provided by Okinawa Electric Power Group.
Line Circuit
With the introduction of IP telephone, making calls between offices via extension lines reduce Communication Costs and Maintenance Costs. The overall cost effectiveness and efficiency will extend further to TV conferencing system as well.
ロゴ プライバシーマーク弊社はプライバシーマークを取得しております。

Index Okinawa Corporation has obtained Nationally Recognized Privacy Mark and you can definitely be assured about our service as we protect your Personal Information in Strict Confidentiality.

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